Return Policy
Digital Product Policy
“OpenPOS – A WooCommerce Point of Sale” is a digital product. Once the product is downloaded or accessed, all sales are final and non-refundable, except as required by applicable law or stated in a specific agreement.
Refund Eligibility
We may issue a refund if:
- The product is proven to be defective and the issue cannot be resolved within 7 business days of support.
- You have not yet downloaded or activated the product.
- A double purchase has been made by mistake (with verifiable proof).
Non-Refundable Cases
- Change of mind after purchase.
- Incompatibility with third-party plugins or themes not listed as supported.
- Lack of technical knowledge or misunderstanding of the product’s features.
To request a refund, please contact our support team at anhvnit@gmail.com with your order ID, email address, and a description of the issue.
Privacy Policy
1. Information We Collect
We may collect the following data when you use OpenPOS:
- Email address and name (for licensing and support)
- Store URL and plugin usage statistics (optional, for improving product performance)
- Log files and diagnostic data (only with consent when resolving technical issues)
2. How We Use Your Information
We use collected information to:
- Provide customer support
- Improve product features and user experience
- Send critical updates or security notifications
- Comply with legal obligations
3. Sharing and Disclosure
We do not sell, rent, or trade your information. We may share limited data with trusted third-party providers (e.g., payment processors or analytics tools) under strict confidentiality agreements.
4. Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You have the right to:
- Access the data we hold about you
- Request correction or deletion of your data
- Withdraw consent for data collection (may affect app functionality)
6. Contact
If you have any questions or concerns regarding this policy, please contact us at:
Email: anhvnit@gmail.com
Website: wpos.app